Refund & Cancellation Policy
Effective date: September 5, 2026
Proposal requests
Submitting a proposal request through our website is free and does not obligate you to pay anything. No refund is applicable because no payment is collected at this stage.
Final payment
The final payment shown in your client dashboard reflects work that has already been completed and delivered, which you have separately confirmed you consider final before that invoice is issued. Because the final invoice is issued only after you confirm the work as final and complete, final payments are non-refundable once submitted through Stripe, except as required by applicable law or as we agree to in writing.
Deposits and milestone payments
If your Client Service Agreement includes a deposit or milestone-based payment schedule, the refundability of those payments is governed by that agreement. Generally, deposits paid to reserve project time and cover work already performed are non-refundable once work has begun.
Cancelling an active project
If you need to cancel a project in progress, contact us as soon as possible at jeremy@vibeworksstudio.com. You remain responsible for payment for work completed up to the point of cancellation, as described in your Client Service Agreement.
Payment disputes and chargebacks
If you have a concern about a charge, please contact us directly first — we want the chance to resolve it. Initiating a card chargeback without contacting us first may delay resolution and, depending on the circumstances, may affect delivery of remaining project files.
Errors and duplicate charges
If you believe you were charged in error or charged more than once for the same invoice, contact us immediately and we will investigate and issue a correction or refund as appropriate.